Delivery & Returns Policy

    • UK Delivery:
      • Free delivery for orders over £ 75.
      • For orders under £75, a flat rate £4 will apply within the UK.
    • Processing Time:
      • We aim to process and dispatch orders within 1-2 working days. Processing times may vary during busy periods or holidays.
      • Please provide a valid email address and mobile number for order tracking.
    • In-Person Pick-Up:
      • If you prefer, you may collect your order in person at DermaBeauty.
      • Address: 15 Macclesfield Road, Buxton SK17 9AH
      • To arrange a suitable pick-up time, please get in touch with us in advance.
    • International Shipping:
      • At this time, we only ship within the UK. If you require international delivery, please reach out to discuss potential arrangements.

    Returns, Exchanges, and Refund Policy

    We hope you love your purchase. However, if you are unsatisfied for any reason, please review our return policy below.

    • Return Eligibility:
      • Please notify us within 14 days of receiving your item by emailing alina@dermabeauty.com.
      • Returned items must be unused, unopened, and in their original condition and packaging.
      • Proof of purchase is required for all returns.
    • Return Process:
      • Contact alina@dermabeauty.com to obtain a return code for a streamlined return process.
      • You are responsible for return shipping costs unless the item is faulty, incorrect, or mislabeled.
      • Please pack items securely, as we cannot guarantee refunds for items lost or damaged in return transit.
    • Refunds:
      • Once we receive and inspect your return, we will email you to notify you whether your refund has been approved or rejected.
      • Approved refunds will be processed within 14 days and credited back to your original payment method.
      • Please note that original shipping costs are non-refundable.
    • Late or Missing Refunds:

    If you haven’t received your refund within 14 days of approval, please check with your bank or credit card company, as processing times can vary. If you need further assistance, feel free to contact us at alina@dermabeauty.com.

    Exchanges:

      • We only offer replacements for items that are defective or damaged.
      • If you would like to request an exchange, please contact us with the necessary details and proof of the issue.
    • Incorrect Item Received:
      • We apologize for any errors with your order. If you received the incorrect item, please email us at alina@dermabeauty.com and include your order number, a photo of the wrong item, and details of the correct item you expected.
      • We will provide instructions for returning the incorrect item and sending the replacement.